Review of the new Polynesian Villas

Review of The Polynesian Villas (new DVC property)-

Perdita (mom) here-

We recently returned from a stay at the newly opened (opened April 1, 2015)  Polynesian Villas (a new Disney Vacation Club property). We stayed in the Moorea Building with a lake view. This will be, without something changes, our last stay in the villas at the Polynesian.

Our stay was not a very pleasant one, which I am sad to report. Our stays at the other Disney Vacation Club properties have been more pleasant. I will give the good, and the bad in this review.

I will start with the good. The villas are beautiful and large with a split bathroom plan. The refurbishment done in the Polynesian lobby enhanced the appearance of that area. The main pool was refurbished as well and is now called the lava pool. It is visually appealing. The lake view we had in our villa was nice. The resort is a Magic Kingdom area resort. It is on the monorail system; therefore a short monorail ride to the Magic Kingdom and a longer ride to Epcot. A bus must be taken to Hollywood Studios or Animal Kingdom.IMG_0278

Now the bad. ( Let me begin this section with stating I really hate giving a bad review to any Disney property or experience. I am writing this to be informative not to bash.) The experience at the Polynesian started badly with check-in. The young man was very abrupt and uninformative. I told him we had never been to the Polynesian and asked where we could get quick-service dining and I asked about the gift shops. He said all the restaurants were upstairs and seemed to indicate all of the gift shops were on the first floor. He was wrong on both counts. The quick-service restaurant was on the first floor. The expensive restaurants were on the second floor and I didn’t find out until we were leaving that there were two more shops on the second floor.Unknown

The first (and only) night we stayed was a disaster. We came back from Magic Kingdom by boat. We were leaving Magic Kingdom after 1:00 a.m. and found out the monorail transportation had ended for the night and the boat was the only way to get back to our hotel. This mode of transportation is slow; taking us almost 30 minutes to get back to our hotel. The hotel was only properly lit to take us back to the main building (known as The Great Ceremonial House). When we tried to make it back to the Moorea Building where our DVC villa was, the path wasn’t lit at all. My son thankfully thought of the flashlight on the phone to guide us back to our building. When we finally arrived it was around 2:00 a.m. There was a large boat that docked close to our room and it sounded the whistle almost constantly from 3:30 (or at least I finally fell asleep then) and awoke me again at 7:30 a.m. I am not a light sleeper, but this whistle was very, very loud and incessant. When I found I couldn’t get back to sleep, I went to the front desk to complain about the noise.

The worst part of our experience was really the response to our awful night. The manager was cavalier about the lack of sleep, and said he had heard that complaint a lot. He offered to move us but offered no compensation for the awful experience or inconvenience. He also said he couldn’t say the noise wouldn’t be an issue in the next room and the lighting would be addressed when the remodeling of the resort was finished. The lack of sleep (when that is what you pay for at a hotel after all) seemed inconsequential to him and his attitude didn’t reflect the “Disney” attitude at all. We moved to a different resort (with much difficulty I might add.)

So, in summary, I can’t muster up much good to say about the Polynesian villas.
Also, as a footnote, a website called Mouseowners (a message board for DVC owners) had 7 pages of complaints about the noise at the Polynesian villas last night entitled ” Poly boat horn thread”, so ours isn’t an isolated case.

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6 thoughts on “Review of the new Polynesian Villas”

  1. That really is a shame. I have this on my bucket lists of places to stay. Not sure that I want to spend the money now. I’m headed off to stay at the Grand Floridan next week. Hopefully that we live up to my expectation.

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  2. Awww this makes me sad, I really thought they would be something special. Maybe its just initial teething problems as they are new, but it sucks that it was so difficult for you to arrange to move etc. It’s such an expensive hotel, you deserve to get what you pay for (a good nights sleep!!)

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    1. That’s what I thought. I think they should have made the villas sound-proof as well as the much more expensive over-water bungalows. The manager’s poor response made it worse. I wasted over a day trying to get moved and situated at Bay Lake Tower.

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  3. I’m sorry your experience at the Poly wasn’t great. Unfortunately, I’ve heard several similar reviews from friends staying at resorts undergoing refurbishment, not just at the Poly. I’m sure the refurbishments will be great once they are completed; they’re just not much fun right now…

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    1. Hi,
      The only thing that makes me think this won’t be resolved (on the noise front) is there doesn’t seem to be a plan in place to sound-proof the building. It should have been done when they were doing the change-over to the DVC. I think the noise is just something that if they fix will take some time. I still had a great time at the Bay Lake Tower!

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